How safe and secure is my information when placing an order? Your financial information is the most important aspect of the selling process to us. That’s why we use PayPal as our merchant partner. PayPal is designed from the ground up to be one of the safest ways to send money online.
What is your Return Policy? We want you to be completely delighted with the items you purchase from us! If your order is not to your expectations, please contact us so we can address the problem. We will refund your money (sorry, not the shipping costs) or we’ll offer you an exchange. Retailers/Buyers agrees to inspect the merchandise at the time of delivery to determine whether it is indeed what was ordered and is delivered in good condition, without damage. The Buyer is required to document any non-conformance in the products delivered and any shipping damage on the bill of lading, which will arrive with the delivery. The Seller shall have a reasonable time to replace damaged or missing goods.
How much does Shipping cost? How quickly will my order ship? Shipping is calculated during check out. The rates are calculated based on the combined weight of the products. We try to place all orders within 1-2 business days. We ship using USPS First Class and International First Class mail. Most international orders take 7–10 days to arrive in the destination country, and may then take a few additional days to be delivered to your home or business.
Lost Packages Please be sure to provide an up-to-date mailing address. We cannot assume liability for lost packages. In the event of non-delivery, we will do what we can to help you locate the package by providing tracking numbers {when applicable}, delivery confirmation information, and customs details. We will not reship or refund a lost package. It is your responsibility to file a claim with the post office.
Shipping Insurance If you would like to purchase insurance for you order, please contact orders@taylormadedesigns.com
How do I contact customer services? Should you ever have a question or concern, please contact us via email, help@taylormadedesigns or by phone, 617.719.8198.
